Numbers in password

unable to access.locate my web wallet. Its NOT a password issue as Ive had 12 word seed and pass written down and had been just fine back in 2021. Note that xdc scan confirms previous transactions, so obviously i was getting iinto the old xinfin web wallet using these same words and pass Now wondering if problem is due to my pass containing numbers? As Im not actually using a “word” in the box asking fpr the “extra word”, could this be why I cant access my true wallet and instead being taken to a wallet with new addresses qith zero balances ? (was the “extra word” tab programmed to recognize numbers as a 'word"?) Ive been trying to figure this out and access my acct all day, Please advise. Thank u!