Xdc shows on Xdc Scan but not my wallet?

I purchased some xdc the other day its not showing in my wallet but when I check the Xdc Scan it shows up ? Is there an official support channel or number? I have seen this topic brought up but not clearly explained.

Use The official new site https://xdc.org/

Use the new version and you will restore your xdc https://www.xdcwallet.com

Are you still facing the same issue? If yes, which wallet are you using?

Hi, its not coming up on this wallet either. I last used web wallet in 2021 and its NOT a password problem as xdcscan does show my transactions of that year (so I obviously was able to access the wallet). Do I need to use a specific browser or shouldnt I be able to recover the account using the 12 word seed on a different wallet? Any advice really appreciated, thank u

responded on your other post