Hi. I bought a new iPhone XR → iPhone 16 Pro. I installed the XSwap wallet and tried to restore using my seed phrases. However, I cannot see the contents of my wallet since it is a new address and my balance is now Zero. Is there anybody who can help me restore my original wallet? I have a screenshot of the original wallet and truncated address start and end digits as well as the coins
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@Belle is From XSwap Wallet. I have informed her of this issue. She’ll respond. Please do not engage with anyone else.
Hi, u must have generated a new wallet. Make sure that the wallet u have now is empty by checking the address at xdcscan.com. Once confirmed empty, delete the wallet then import your old wallet using ur 12 word recovery seed phrase.
Hello Belle,
Do I delete the wallet in my XSwap app from the app itself? How do I delete my wallet? Also, once deleted how do I add a new wallet? Also from the app?
Thanks for the support. I appreciate it very much.
Peter
I’ve managed to delete the wallet and when I reimported my old wallet using my seed phrase the same wrong wallet (same incorrect wallet address) loaded up again. I’ve deleted the app from my phone and am busy reinstalling again. Hopefully that will sever the link with that wrong addie.
P
Belle,
It’s putting back the empty wallet despite me deleting i from the app. Also import doesnt seem to work. Mainnet support told me i should run the sync protocol by manually connecting to the mainnet.
However i cant seem to connect using my seed phrase or private key. I’m stuck somewhere in the middle with this. I suspect the protocol sync might do the job. That is to say if we can manage to connect the original wallet to mainnet.
Peter
Mainnet support? We dont have any mainnet support. And did u connect or click to any site to synch? We dont do any of that. Can u try recovering your wallet in metamask then? Your seed phrase should work there as well.
ok then. if you don’t have any other ideas thanks for the help. happy holidays.
Before we close this issue, I want to know what exactly you did. If you clicked a link to “sync” your wallet, definitely that was not us and no wallet provider or issuer would require you to do this step. I’m curious to know as well where you asked for help and where did u get the link?
Belle
I’m not closing a ticket. But you can do what you want if you like.
Ticket where? We dont issue any tickets at all.
All issues regarding XSwap, all our dapps, go through me. Not unless, you went to the wrong hands.
My question is can u show/tell us where you got the link.
Belle
Tell me Belle. Can you resolve my issue please? That would be great. Peter
Looking at your attachment, Im sorry to say that you fell into the wrong hands. I cant help you further. Pls be safe out there and always remember, if someone asks you to connect your wallet to a link or to sync, most of the time they are scammers.
Belle